Terms & Conditions

Your statutory customer rights are not affected.

Definitions

Seller means A & M Supplies (Catering) Limited ( 8-10 Hallsteads, Dove Holes, Nr Buxton, Derbyshire, SK17 8DH UK) and the company's web site www.a-mcateringsupplies.co.uk.

Customer means the person or company to whom this document is addressed.

1. GENERAL

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as A&M Supplies , to the buyer hereafter referred as the Customer.

2. PRICE

2.1 All prices are quoted in British Sterling both Net and inclusive of VAT (IF APPLICABLE) (as may be prescribed by law from time to time), unless otherwise specified.

2.2 Prices are exclusive of postage and packing, unless otherwise stated. For overseas orders please contact us for a quotation.

3. PAYMENT

3.1 Payments must be made in British Sterling unless otherwise specified, and by one of the following payment methods

Major credit cards as listed: Visa, MasterCard, Delta, Switch, Solo, Maestro & Visa Electron
Cheques made payable to A & M Supplies (Catering) Limited.
Postal orders made payable to A & M Supplies (Catering) Limited.

Your card is charged when your package is shipped.

4. PASSING OF PROPERTY

A&M Supplies shall retain the property of the goods until full payment has been made by the customer and has been received.

5. PASSING OF RISK

The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.

6. DELIVERY

6.1 Delivery dates:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. A&M Supplies cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

6.2 SHIPPING
Orders will be shipped via Courier. Most packages arrive within 5 business days. Spot Technologies have the right to fluctuate these prices in proportion with their costs for shipping.

6.3 PASSING OF RISK
In the event of an order being lost by a third party, A&M Supplies bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to A&M Supplies trading address (see clause 13).

Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

In the event of either of the above, A&M Supplies will forward a claim to the appropriate courier on the behalf of the customer. Before this can be processed, A&M Supplies will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.

This is not a guarantee and A&M Supplies have the right to refuse any application. Any refund/exchange given is at the discretion of the management of Spot Technologies. Failure to give accurate information while making a claim may lead to a prosecution from the courier company.

7. ACCEPTANCE

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, A&M Supplies shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

8. RETURNS PROCEDURE

8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. A&M Supplies will not accept any returned goods should the return not follow the aforementioned return procedure.

8.2 The Customer must send all returns within 14 days of receipt to;

Returns Dept, A & M Supplies (Catering) Limited, 8-10 Hallsteads, Dove Holes, Nr Buxton, Derbyshire SK17 8DH.

Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained.

8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a replacement. The faulty or damaged product must be returned to A&M Supplies before the replacement can be issued.

8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to A&M Supplies before the partial refund can be issued.

8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur the original shipping charges again), or to refund the original payment minus shipping charges.

9. CANCELLATIONS

9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.

9.2 Cancellations can be made via the A&M Supplies cancellations email address cancellations@a-mcateringsupplies.co.uk. If the goods have already been despatched, A&M Supplies cannot refund any monies spent on postage & packaging. (clause 8.2 & 8.4)

10. PRIVACY POLICY

Any information passed through to a-mcateringsupplies.co.uk is via a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing at our registered office (please see below) or to info@a-mcateringsupplies.co.uk.

Please note, credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. These may be used for marketing purposes by A&M Supplies or any associated companies. Customers will not be sent 'spam' e-mail. Should any customer not want their details used for marketing purposes, please tick the relevant box at the checkout or request to be removed at info@a-mcateringsupplies.co.uk.

10. LICENCE AGREEMENT

The Customer shall respect all licence agreements delivered by the copyright owners. A&M Supplies cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on a-mcateringsupplies.co.uk belong to their registered owners and must not be copied without prior permission.

11. LAW

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

12. BUSINESS ADDRESS

8-10 Hallsteads, Dove Holes, Nr Buxton, Derbyshire SK17 8DH

Email: info@a-mcateringsupplies.co.uk

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